Reference

Privacy Policy, Plainly Set Out

Opening an account with ezspin3 means handing over your name, contact details and payment references, and this policy spells out what we collect, why we need it, and how long it stays on file.

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ezspin3 Privacy Policy, Plainly Set Out
SECURITY AND COOKIES

How ezspin3 Handles Your Data

Your account sits behind a password you set and a one-time code sent to your registered number each time you sign in from a new device. Nobody on the desk can read that code. Cookies here do two jobs: they keep you signed in and remember your language and currency settings. The rest are analytics and studio tools you can block from your browser without breaking the lobby. Wallet and transaction records stay on file for as long as accounting rules require, then they are removed.

Account Sign-In

Every login from a new device triggers a one-time code to your registered number, and the session expires if you leave it idle. That code never appears in our chat.

Cookie Control

Necessary cookies keep you signed in and hold your language setting. Analytics and studio cookies load only with your consent and can be switched off in your browser without affecting table games.

Data Retention

Transaction history linked to DuitNow, FPX or Maybank2u transfers stays on file while accounting rules apply to it. Once that period ends, the records are removed from the active account.

Your Requests

Ask for a copy, a correction or a deletion from the email on your account. We confirm receipt, then reply once the relevant checks are done on the profile.

REACH THE DESK

Where To Send Data Requests

Questions about your data go straight to our support desk. Live chat is the quickest route: sign in, open the chat window from your account page, and quote the email registered on your profile so the agent works from the right account. If you want a written trail — a copy of your data, a correction, a deletion request — send it by email from that same address. It has to come from there, because that is what proves the request is yours.

Team online

Live Chat

Sign in and open the chat window from your account page or the cashier. Agents pull your profile from the email on file, so a data question gets answered against the right account.

Email Requests

Send data access, correction or deletion requests from the address registered on your account. Any reply comes back to that same inbox, which keeps your correspondence in one place.

Wallet And Payment Records

Disputed Touch 'n Go eWallet, Boost or GrabPay transfers are checked against your transaction history first, so keep the reference number handy before you get in touch with us.

Common Privacy Questions Answered

The questions we field most often from account holders are about what we hold, how long we hold it and how to get it changed. Keep your registered email and payment reference close when you write in, and an agent can find your profile and answer against it.

We hold your name, date of birth, contact details, the payment reference for each Touch 'n Go eWallet, Boost or GrabPay transfer, plus your login history and in-lobby activity.

Yes. Write in from the email registered on your account and we send a copy of the personal data we hold, along with a short explanation of what each part is used for.

No card or e-wallet credentials sit with us. We see the amount, the reference and the status of the transfer — not your PIN, your balance or your banking login.

Closing the account stops new activity straight away. Records tied to deposits, withdrawals and accounting rules stay on file for the period the law requires, then they are deleted.

Your browser settings let you block or clear cookies at any time. Blocking the ones that keep you signed in means logging in again each visit, but the lobby and cashier still load.

Reach the support desk through live chat in your account area, or by email. We answer from the same channels that handle account and wallet help, so nothing gets lost.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.